Frequently Asked Questions
US support email firstname.lastname@example.org or call 1-866-864-5250 ext 0
PCoIP protocol is recommended for dual monitors. If using RDP protocol please refer to this article.
VMware suggests to change the default video driver in the VM from "VMware SVGA 3D (Microsoft Corporation - DDM)" to the VMware driver from "c:\program files\common files\vmware\drivers\video"
The duplicate printer appears because RDP printer redirection is enabled while USB redirection is enabled in the Virtual Desktop Manager Client.
RDP presents the printer through the printer redirection feature at the same time the USB device is presented by Virtual Desktop Manager to the virtual desktop.
To correct this issue, disable RDP printer redirection using either a registry key or a policy:
HKCU\Software\VMware, Inc.\VMware VDM\Client\RDP Settings\RedirectPrinters
Set the value to false
In the Device Manager, if you find that the video driver is listed as VMware SVGA 3D, you have to update it to VMware SVGA II. You can find the driver in C:\Program Files\Common Files\VMware\Drivers\video.
VMware View 5 is designed for security and by default requires a secure https connection using a preinstalled certificate.
If you are not using an https or secure connection to your VMware View Server then follow these steps.
VMware View Connection Server now requires an SSL certificate that is signed by a CA (certificate authority) and that your clients can validate. To improve the security of VMware View deployments, VMware is deprecating support for View Client authentication and brokering over a non-secured HTTP connection. In the past, you could use the default self-signed certificate that is generated in the absence of a CA-signed certificate. With View 5.1, you must replace the default self-signed certificate as soon as possible. Self-signed certificates are shown as invalid in View Administrator.
Linux is diffrent that a WES OS in that you must manually install the certificate from a USB thumb drive
Go into Settings - Security and check Enable Installation from USB Storage
Copy the certificates in .crt or .pem format including the root and intermediate and place the USB thumb drive in the thin client. Once the thin client detects the USB thumb drive and sees the certificates it will present the following menu
Once the certificates are uploaded you can see them by taking the option for settings as seen below:
Select the certificates ICON
From the certificate option you can view the imported certificates and highlight then select Show for certificate details.
Change to view source of Base Certificates which have been preinstalled. Many of the common certificates are installed but if the required base certificate is one that has not been installed it must be installed using the USB method.
Time to change the way we think! VMview no longer supports Webcams as USB devices! From VMware 2.2 they now use Real Time Audio Visual drivers RTAV (VMware's Remote Experience package must be installed on the desktop).
Since Linux still sees the device natively changes must be made in the USB redirection on the thin client. From the control panel/settings select USB Redirection and find the webcam and set it to be EXCLUDED as a USB Device.
The camera will work just fine for Skype, websites or any program/page that is looking for a webcam device. Please NOTE that the downloaded programs that come with the drivers for the cameras such as Logitech and Microsoft packages query the USB for the camera, so they do not work! You can test the webcam using www.test-my-cam.com