Frequently Asked Questions

US support email or call 1-866-864-5250 ext 0
UK and Europe support email or call +44 116 2148650


10ZiG Model 58XX - Linux


1. What key do I use to access the BIOS?

2. I am trying to get dual HDMI monitors to work on the 58XX (L800) model, each will work but not both at the same time.

3. I am using Citrix and when the PKOS screensaver kicks in my keyboard no longer works.

4. How do I RDP to a Terminal Server that requires NLA (Network Level Authentication)?

5. My RDP connection is very slow and the monitor flashes/flickers?

6. Where can I find documentation on how to install a VESA bracket on the 58XX series models?

7. I am running the browser in KIOSK mode with Hide Hide Address Bar checked. Once I open the browser there is no way to get out of it without turning off the thin client.

8. How do I install our SSL certificate for a secure connection into our secure Citrix environment using the 10ZiG Citrix Zero Client x848c?

9. How do I enable/Disable HDX Webcam and USB Audio for Citrix ICA?

10. Where can I find a PKOS User Guide?

11. When connecting to a 2012 RDS server I only get the option to use screen 1 or 2 or view the screen across both (span) in the RDP setup as if one giant monitor is connected. The monitors need to act like two independent monitors.

12. How do I install a mounting bracket on a 4400 Series, 5800 Series and a V1200-P model?

13. My webcam is not working in VMware